Replacement window FAQs

Q: What is a replacement window?
A: A replacement window is a window that’s custom built to fit within the opening of an existing window. It’s built to fit precisely and can be installed without disturbing the interior and exterior areas around the window.

Q: How can I tell if I need new windows?
A: Here are some sure signs that your old windows need to be replaced:
• Difficult to open or close
• Drafty, with air leaking through or around the window
• Excessive condensation or icing on the inside of the window panes
• Windows rattle in the wind
• Paint chipping or peeling
• House is always too cold in winter – or too hot in summer

Q: Can I replace my old windows with different styles or types?
A: Certainly, no matter what style or combination of styles you choose, The Window Store can provide it all for you.

Q: Why should we buy better window and doors?
A: Beauty, comfort and durability lead the list. Energy savings will be significant in winter and summer. Fading of fabrics will be dramatically reduced. Your home or building will also be noticeably quieter. Lastly, improved resale value is significant. Consumers understand the value of good windows and doors, especially as energy costs rise.

Q: Do you charge for a home visit?
A: No, if you are in our general trade area, we are happy to see you at your residence for a free-in-home consultation.

Q: What are your hours?
A: We will meet you whenever it is convenient for you. Our normal business hours: 9 a.m. to 5 p.m. and evenings and weekends by appointments. As always we will schedule an appointment at your convenience.

Q: Isn’t replacing windows difficult?
A: Not at all. We can make this process very easy for you. Our installation team will protect your home and your valuables every step of the way. We use only highly trained and experienced installers. You can trust us to recommend the best window and the best solution for your particular need.

Q: Will replacement windows really pay for themselves?
If you select high-quality, energy-efficient windows, your windows will “pay back” your investment in savings you will realize with lower heating and cooling bills. Engineered and well-built windows have been proven to lower home energy consumption. Most owners experience a 15% – 40% reduction. Results can vary.

Q: What type of doors does Eastern Window offer?
A:  The Window Store has a wide choice of doors also. Available in both smooth and stainable wood grain fiberglass finishes. Our patio doors have the same engineering and manufacturing specifications as our windows. So you can be assured of a quality product and installation.

Q: Once the work begins, does it continue through completion?
A: Weather permitting, The Window Store will continue its work on consecutive work days through the completion of the job.

Q: What kind of guarantee does The Window Store give for their installations?
A:   The Window Store backs the installation for twenty years.

Q: Are there any added extra costs later?
A: The Window Store does not add any extra costs to the jobs unless additional work or products are authorized.


Q: Do you take the old products and debris from the job site?
A: The Window Store removes all of the job related debris from the job site.